Orders & Shipping

Customised item

If you require a custom item, or to customize one of the items we have, please contact our friendly Customer Advisors.


Ruxandra-shop.com orders are delivered Monday to Friday between 9am and 5pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. All relevant delivery options available for your order and to your destination will be displayed at checkout.

Duties & taxes

If you are located in the EU or UK, we include the VAT in your order, so you won’t need to pay any additional fees.

If you are ordering from outside the EU, Mainland China, Japan, US, New Zealand, Singapore, Australia etc , your order may be subject to import duties and taxes which are applied when the package reaches that destination. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.