Terms & Conditions
These terms and conditions (together with the information and policies contained in the "Customer Service" pages on the website and any other documents referred in these terms and conditions) ("Terms and Conditions") set out the legal terms that apply to your use of our website https://www.ruxandra-shop.com/ ,any of its sub-domains and any other websites operated by us (the "Websites" and “Website” being a reference to any one of them) and the other services that we provide (the "Services").
Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions.
We recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time so please check the Website regularly, and each time you use the Services to order products, to ensure you understand the legal terms which apply at that time).
"Ruxandra-shop.com" is property of Sc. Advice Consulting Team Srl ( “We”), with registered office in Romania at str. Oxigenului nr.7, IF, 077045 business register number, tax code and VAT number RO 24094762. We provide the Services to you through the Website.
Requests for information should be made through our Customer service.
The products purchased on Ruxandra-shop are sold directly by Sc. Advice Consulting Team Srl, with registered office in Romania at str. Oxigenului nr.7, IF, 077045 business register number, tax code and VAT number RO 24094762. All orders placed by you via the website and our deliveries and services are exclusively subject to the following general terms and conditions, in the version that is valid at the time of the order. We do not accept conflicting terms and conditions of the customer unless we have agreed to their validity in writing. Requests for information should be made through our Customer service.
We attempt to be as accurate as possible in the description of the products displayed on the Website. Please contact our Customer Service Advisors if you would like more information about a product. The images of the products on the Website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer's (phone, tablet etc) display of the images accurately reflect the true colour of the products. Minor divergences of the photographs from reality do not constitute a defect of the ordered items(s).
4.Orders, prices and payment
The products sold by Ruxandra-shop.com are supplied for your domestic and private use only. You agree that you will not use the products for any commercial, business or re-sale purposes. You further agree that you will not export, reexport, or otherwise transfer the products to countries or territories that are the target of comprehensive embargoes or sanctions or to parties identified on the U.S. Treasury Department’s List of Specially Designated Nationals and Blocked Persons List or the E.U.’s Consolidated Financial Sanctions List. We dont have any liability to you for any loss of profit, loss of business, interruption of business, or loss of business opportunity. Ruxandra guarantees that the products displayed on our site do not contain components that can cause risk to health, property or the environment.
The Website allows you to check your order and correct any errors before completing a purchase. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, colour, etc.).
The contract between you and Ruxandra-shop.com is not entered into until we send the ordered item(s) to you. By sending the order form provided on our website to us you make a binding offer to enter into the contract. You finalize the order by entering all information during the order process and sending the order form to us by clicking on the "submit order" button. Ruxandra-shop.com is entitled to reject orders without indicating any reasons, in particular if there is well-founded suspicion that the item(s) purchased via the internet is to be sold to third parties commercially.
If you are viewing the Website from a country in the EU or the UK, the product prices advertised on the Website are inclusive of VAT. Delivery costs are not included in the prices and will be charged in addition. The delivery costs (which will include VAT charged by us) will vary depending on the products that you have ordered and your delivery address. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order (and are included in the "Total Cost" amount shown on the order summary page).
When you submit your order, we carry out a standard pre-authorisation check on your payment card, and products will not be dispatched until the details you have provided are verified.
Once we have verified your payment details and have accepted and approved your order for delivery, we will email you to inform you of this. In the unlikely event that we encounter a problem when processing your order, we will contact you and may possibly request further information to try and resolve the issue. We reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for your payment or if you do not meet the eligibility criteria. We save your order data. If you wish to receive a print-out of your order, you can print out an "order confirmation". This order confirmation will appear on your screen once you have completed the process by clicking on "submit order" and once your credit card data have been successfully checked. Furthermore, you receive the order confirmation with all given data by email which may be printed out as well.
The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 14 days after the date of dispatch. We will try to ensure that your order is delivered by the estimated delivery date if given, but there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay.
Ruxandra-shop.com orders are delivered Monday to Friday between 9am and 5pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items.
You will find all documents helpful in connection with the return of the item(s)- together with the delivery note - in your shipment.
You may return merchandise that you have received without indicating any reasons within 14 days by sending the item back.
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
- Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
- Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
8.Canceling an order
Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option we will refund you the full price for any returned item that meets our Returns Policy; however, you will be responsible for the cost and arrangement of returning the item(s).
Once your return has been received and accepted by our team, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way.
©2019 Ruxandra™ All rights reserved
Sc. Advice Consulting Team Srl, str. Oxigenului nr.7, IF, Romania 077045, VAT n. 24094762