Contact us

Welcome to Ruxandra Client Services.

Our Client Services Team will be happy to give you further assistance on all other enquiries.

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Our Client Advisors would be delighted to assist you. 

We're available Monday to Friday, 09:00 – 20:00 and Saturday to Sunday, 9:00 – 18:00 GMT You may contact us via Whatsapp: +40730294354 or Telegram @ Ruxandra_shop


Tap here to send us a message.


Check the contents of your order, track its status, or request an exchange or refund. 

If you already have an account please log in to your account. 

If you have placed an order as a guest, please check the e-mail that was sent to you, where you will find your purchase details & tracking information.

For further information, our Client Advisors will be happy to attend you at Contact Us.


No, an email address is all you need to start the order process.

Stay informed of new designs, and exclusive promotions by entering your email address under ‘Subscribe to Ruxandra’ at the bottom of our homepage. Email preferences can be easily managed by contacting us.

Our friendly Customer Advisors are happy to assist you with placing your order over the phone  0040730294354.

As your purchase will be prepared quickly for dispatch, please contact our Client Advisors Services as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. We will try and dispatch the items in one shipment. Further information on cancelling an order can be found in our Return & Refunds Policy.

Every order is unique so our shipping costs vary depending on the size, weight and destination of your chosen items. This information will appear at the checkout.

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price you see at checkout.

If you are ordering from outside the EU, Mainland China, Japan, US, New Zealand, Singapore, Australia etc, your order may be subject to import duties and taxes which are applied when the package reaches that destination. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.

Place any unwanted items with original packaging inside the protective box and once you have the return address from our Client Advisors Services, contact a courier service.

Using the tracking number assigned to your return label, you can follow the progress of your package with the courier. As soon as your item is received and accepted by our team we will send an email to confirm the completion of your refund.

Refunds are issued via the original payment method and will normally appear within 30 business days, depending on the processing time of your payment provider. To ensure your refund is as quick as possible, please ensure all items meet the conditions of our Returns & Refunds Policy.

Personalized/Custom items are made-to-order items, and cannot be returned or exchanged. Products included in the Upcycling Services section are made-to-measure items.