SHIPPING & PAYMENTS

SHIPPING

Ruxandra delivers all over the world via DHL Express
European Union: approximately 2-3 working days delivery.
Rest of the world: approximately 4-5 working days
Romania via FanCurier, 1-2 working days delivery.

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PAYMENT & SECURITY

We accept all major debit and credit cards from customers around the world:

Visa, Visa Electron, MasterCard, Maestro, American Express, PayPal, Apple Pay & Google Pay.

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DUTIES &TAXES

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price you see at checkout.

Shipments to DDU (Delivery Duties Unpaid) countries may be subject to custom fees, import fees and taxes. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.

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YOUR ORDER

Check the contents of your order, track its status, or request an exchange or refund. 

If you already have an account please log in to your account. 

If you have placed an order as a guest, please check the e-mail that was sent to you, where you will find your purchase details & tracking information.

For further information, our Client Advisors will be happy to attend you at Contact Us.

SHIPPING

Ruxandra delivers all over the world via DHL Express
European Union: approximately 2-3 working days delivery.
Rest of the world: approximately 4-5 working days.
Romania via FanCurier, 1-2 working days delivery.

Delivery times are provided as guidelines only. They do not take into account possible delays caused by payment authorization and/or stock availability, though we try to minimize any potential delays.

Ruxandra-shop.com orders are delivered Monday to Friday between 9am and 5pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. All relevant delivery options available for your order and to your destination will be displayed at checkout.

Orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Ruxandra.

Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.

When the order will be picked up by the courier, customers receive an email from the courier providing the tracking number (AWB) related to the order. To monitor the status of your order, customers may visit the courier website and insert the AWB number in the “track your shipment” area”.

DUTIES &TAXES

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price you see at checkout.

Shipments to DDU (Delivery Duties Unpaid) countries may be subject to custom fees, import fees and taxes. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.

PAYMENT & SECURITY

WHICH CURRENCIES CAN I SHOP IN?

This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in EUR at a competitive exchange rate.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept all major debit and credit cards from customers around the world.

· Visa

· Visa Electron

· MasterCard

· Maestro

· American Express

· Paypal

· Apple Pay

For your safety, security checks are taken on all payments made to us at the time of purchase.

WHEN WILL MY CARD BE CHARGED?

If you pay by card or PayPal, Ruxandra will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.

WILL MY PERSONAL DETAILS STAY SAFE?

Yes.

All transactions are SSL (Secure Socket Layer) protected. Your information is securely transmitted during the processing of all payments. All payments are processed through Stripe, except if the preferred payment method selected is Paypal or Apple Pay.

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Privacy Policy.